It’s fair to say that people have shown a lot of resilience over the last few years: a major pandemic has created a lot of change, and while the residual effects have eased somewhat, the pandemic has left a lot of mental and physical overwhelm. No matter how well you deal with these changes, it’s only fair you might need some extra help from time to time.

Our overall level of happiness and satisfaction plays a big role in how you feel at work. In one way, COVID has put added pressure on companies to expand good workplace habits – such as remote and flexible work arrangements – which can be used to help create a better work-life balance. But if you’re feeling unmotivated or burned out from work, or personal issues are impeding on your daily life, it can be difficult to find support – let alone ask for help.

That’s where the Employee Assistance Program (or EAP) comes in.

What is an EAP?

More employers are implementing workplace assistance programs to better support their employees. EAPs provide confidential counselling to employees  experiencing challenges with work or personal issues. EAP support is provided by qualified and experienced counsellors with a range of expertise across all mental health issues. Your EAP can also provide critical incident support, referrals and follow-up check-ins for employees.

As well as supporting critical and immediate mental health needs, EAPs can be used as proactive and preventative interventions to address issues such as financial stress, physical and nutritional concerns, relationship troubles and ways to cope with change.

Why EAP?

Not everyone has access to outside help in the form of counselling or mental health support, so access to an independent EAP can be a good start – especially if you’re having difficulties and unsure of what action to take. The benefit of the EAP is that anyone can use it at any time, without the need to speak with HR, a manager, or health professional.

What you can expect from your EAP:

  • The Converge EAP is free and confidential, with no identifying information passed back to your employer
  • Counselling support can be done via face to face, telehealth, live chat or phone, with sessions you can access each year
  • The Converge EAP offers 24/hour phone support if you’re in immediate need of support.

If you’re struggling to decide whether your EAP is for you, it’s important to remember that no problem is too small – especially if your happiness, health and wellbeing is affected. Your EAP can help address your concerns before they get worse.


You can access your EAP here or call our friendly team on 1300 687 327. You can also access your EAP through the Converge International app.